One Contract, One Contact
Pathmark Contract Managed Services brings the support and maintenance of many conflicting and differing vendor options under one contract. Centralizing support and maintenance contracts with one provider ensures SLA’s and escalation procedures are met and provide valuable data for business intelligence and vendor management.
Pathmark’s Managed Services customers have found that employing a single source for the resolution of technical issues quickly identifies problems and speeds up resolution. With built in preventative monitoring, issues can be rapidly identified which further reduces and often times prevents downtime.
Improved Service Quality
With a dedicated contract manager, data is readily available and recurring technical issues are quickly rectified, improving availability. Pathmark has helped correct gross inefficiencies in IT operations and continue to deliver an improved ROI on infrastructure investment.
With Pathmark managing the multivendor enterprise environment, our clients receive the added security that service and warranty obligations are being met. Managers rarely have time to monitor all support and maintenance agreements of the many vendors that make up their account portfolio. Pathmark’s Managed Services will identify any shortfalls in vendor agreements and unnecessary warranty payments.Learn More